Refund policy

Thank you for shopping at Veloura. Your satisfaction is important to us, and we are committed to offering a fair and transparent return policy in accordance with European Union consumer protection laws.

🕒 Return Period

You have the right to return or cancel your order within 14 days of receiving it — for any reason and without justification — under the EU "Cooling-Off Period" directive.

✅ Eligibility for Return

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition you received it.

  • It must be in its original packaging with all tags and accessories.

  • You must provide a receipt or proof of purchase.

🔄 How to Start a Return

Please contact us first at support@velourajewelry.info before sending any item.
Since we work with multiple suppliers, the return address will vary depending on the item and supplier location.

Once your return is approved, we will inform you of the return steps. Do not send any item back without contacting us first — unauthorized returns will not be accepted.

🚚 Return Shipping

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.

In some cases, we may provide a return label depending on the supplier's policy, but this is not guaranteed.

❌ Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Intimate or hygiene-related accessories (e.g., earrings)

  • Items marked as final sale

  • Gift cards

🔁 Exchanges

If you'd like a different item, we recommend returning the original item and placing a new order once the return is accepted.

💰 Refund Process

Once we receive and inspect your return, we will notify you via email.
If approved, the refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@velourajewelry.info.

📩 Questions?
For any return-related questions, please contact our support team at support@velourajewelry.info— we're happy to assist.